Are there plans to expand the channels through which they engage citizens.Maybe adding A.I to allow citizens to engage.You can collect various information, questions, surveys, enquiries, questions using social Media chatbots on WhatsApp, Facebook and Twitter..
If you are interested in this concept I have made a couple of a.i tools used in interacting with the public .if you are interested in the concept of citizen engagement via a.i tools we can discuss, here are demos and my email below.
https://wa.me/12028998226?text=hi https://wa.me/120284108205?text=hi
Me email effysetumeni87@gmail.com