"It seems as if you have to press "Yes" to start a phone conversation - not THAT intuitive, if you ask me."
I agree on that part.
"I also think the complexity of modern phones is a bit of a myth. "
But average cell phones are still scary. I recall the first time someone handed me a cell phone to make a call, I felt worried that I was going to do something wrong. It was a pretty mild worry and I certainly have no issues now. But for many older people, such as my grandmother, the hassle of overcoming even a mild fear is so much greater than the percieved value of using the device that they simply do not bother.
I agree on that part.
"I also think the complexity of modern phones is a bit of a myth. "
But average cell phones are still scary. I recall the first time someone handed me a cell phone to make a call, I felt worried that I was going to do something wrong. It was a pretty mild worry and I certainly have no issues now. But for many older people, such as my grandmother, the hassle of overcoming even a mild fear is so much greater than the percieved value of using the device that they simply do not bother.