This is definitely a PR hit for Microsoft, and nothing else.
The graph of market share seems like pure imagination, with a "hocky stick" for Windows Phone in 2012. The citations of "market research" seem mostly like wishful thinking to me, and constitue little more than saying "but, but, Microsoft and Nokia!".
The graph of market share seems like pure imagination, with a "hocky stick" for Windows Phone in 2012. The citations of "market research" seem mostly like wishful thinking to me, and constitue little more than saying "but, but, Microsoft and Nokia!".