Moderation is the hardest, most subjective problem on the internet today. Plus, it doesn't scale well. Part of me wonders if the way we design the forums themselves lend itself to this problem. Is there a way to design forums so that the need for moderation is lessened or unneeded? I think the answer is no, but I'd like to think it's yes.
I'd like to think that too—it would be so much easier—but I'm pretty sure the answer is no, and I think I know why. It's because the moderation problems are all traceable back to the fundamental things we struggle with as human beings. Pain and misunderstanding in relationships, mostly.
I do still have one optimistic belief about this, which is that groups have a kind of consciousness (call it culture) and that this can develop over time, and get more organized. To the extent that that happens, moderation is not needed so much. Moderation is there to try to provide the organization that the group can't do for itself, so it's always a substitute and not a very good one.
You remind me of Bucky Fuller's trim tab metaphor:
> Something hit me very hard once, thinking about what one little man could do. Think of the Queen Mary—the whole ship goes by and then comes the rudder. And there's a tiny thing at the edge of the rudder called a trim tab.
> It's a miniature rudder. Just moving the little trim tab builds a low pressure that pulls the rudder around. Takes almost no effort at all. So I said that the little individual can be a trim tab.
