For sure it's a hard problem, but in this context on HN, it doesn't come up in many cases. When it does, how we handle it is by being flexible and personally available about unbanning. That's a luxury afforded by smallness.
In the more common case, though, it's clear enough who's doing it to take action. And you'd be surprised how often we get explicit confirmation of what happened. Sometimes a site owner will even passionately profess innocence and then sheepishly come back later with "I'm so sorry, you were right, it turns out my marketing-person/friend/teammate did it."
In the more common case, though, it's clear enough who's doing it to take action. And you'd be surprised how often we get explicit confirmation of what happened. Sometimes a site owner will even passionately profess innocence and then sheepishly come back later with "I'm so sorry, you were right, it turns out my marketing-person/friend/teammate did it."