> Would you agree reliable recommendations would be a value-added service?
Yes, and I agree it's annoying when they play games with these systems, when they could just make a product that customers like. In the case of Netflix, the interests of the user and the subscription provider are relatively well aligned. It's more of an issue in YouTube where people can be pointed to toxic lies. That kind of thing can have real consequences in the world, it's not merely causing people to waste their time online.
> How do you feel about, say, English subtitles not being available in a country that doesn't have it as a national language
If it's translation into a foreign language then that's a different matter. The disabled access point really only applies when it's a native language in the relevant region. Still a plus to have it, but I don't think it would make sense to withhold a show until it's ready.
> à la carte isn't always an option
Sure, I was generalising. These peculiar omissions do occur. There's still the option to buy/rent these things on disc, at least.
> curated, pop-ups telling me "what I've missed"
Good old FOMO-based marketing.
> these services aren't actually competing, since their content offering is mutually exclusive
That's still competition, they're competing on having the best shows. They're in no way obliged to all offer the same stuff.
If Netflix turns to garbage, downgrades everything to 480P, stops producing/licensing decent shows, increases their prices, and introduces adverts, then people will move over to Prime and the other alternative services.
> This diminishes the need for said service to distinguish itself on customer service, convenience and UX, since there's no one else offering the same content.
Not really, as they're not competing only on having the best shows. They compete on convenience and quality too. This is why Amazon has invested in support for Roku, PlayStation, Xbox, Wii U, Chromecast, Apple TV, many different smart TV brands, etc. Some competing services have made less of an investment in supporting these platforms, and are consequently less appealing to customers. Amazon are keen to highlight that with a Prime subscription, you get 4K content for no additional charge, unlike Netflix.
> That makes me question the added value of the middle man for the consumer, but I suppose content producers see Netflix and co as the consumer, not you or me.
You pay Netflix, and Netflix provides you with a streaming service and pays licensing fees to external content-producers. They're 'middle men' in a sense but they're earning their cut.
Content producers make money through Netflix, and through direct sales to customers through discs and through streaming rentals/purchases with services like Google Play Movies.
> They're competing like broadband providers are competing in the US, based on exclusive territory.
No, that's not a fair comparison at all. With the ISP situation in the USA, each individual customer has little to no choice about which ISP they will have to use. That's not the case here, where customers have many competing services to choose from.
This is competition in action. There's no reason they should all offer the same shows, instead they should compete to offer me the best shows they can, then I'll decide which subscription(s) are worth my money. Fortunately, this is exactly what they're doing.
> It's happened for some areas of retail and for the music business, why not for video content?
From the point of view of someone like Netflix, making a highly unusual show is a high-risk investment of tens of millions of dollars. I'd say they're doing a pretty good job of not being too risk-averse though: Stranger Things was hardly a sure bet, but we can be sure Netflix are glad they went for it. Competition with Amazon Prime is presumably one of the reasons they did it; they know they have to keep adding quality content to stay in the game.
> I'm imaging a blend of kickstarter mechanics and content aggregation systems
I don't know of any successful TV shows made through Kickstarter-style funding. I don't want to be dismissive of the idea but I haven't been given a reason to think it could be made to really work well.
Yes, and I agree it's annoying when they play games with these systems, when they could just make a product that customers like. In the case of Netflix, the interests of the user and the subscription provider are relatively well aligned. It's more of an issue in YouTube where people can be pointed to toxic lies. That kind of thing can have real consequences in the world, it's not merely causing people to waste their time online.
> How do you feel about, say, English subtitles not being available in a country that doesn't have it as a national language
If it's translation into a foreign language then that's a different matter. The disabled access point really only applies when it's a native language in the relevant region. Still a plus to have it, but I don't think it would make sense to withhold a show until it's ready.
> à la carte isn't always an option
Sure, I was generalising. These peculiar omissions do occur. There's still the option to buy/rent these things on disc, at least.
> curated, pop-ups telling me "what I've missed"
Good old FOMO-based marketing.
> these services aren't actually competing, since their content offering is mutually exclusive
That's still competition, they're competing on having the best shows. They're in no way obliged to all offer the same stuff.
If Netflix turns to garbage, downgrades everything to 480P, stops producing/licensing decent shows, increases their prices, and introduces adverts, then people will move over to Prime and the other alternative services.
> This diminishes the need for said service to distinguish itself on customer service, convenience and UX, since there's no one else offering the same content.
Not really, as they're not competing only on having the best shows. They compete on convenience and quality too. This is why Amazon has invested in support for Roku, PlayStation, Xbox, Wii U, Chromecast, Apple TV, many different smart TV brands, etc. Some competing services have made less of an investment in supporting these platforms, and are consequently less appealing to customers. Amazon are keen to highlight that with a Prime subscription, you get 4K content for no additional charge, unlike Netflix.
> That makes me question the added value of the middle man for the consumer, but I suppose content producers see Netflix and co as the consumer, not you or me.
You pay Netflix, and Netflix provides you with a streaming service and pays licensing fees to external content-producers. They're 'middle men' in a sense but they're earning their cut.
Content producers make money through Netflix, and through direct sales to customers through discs and through streaming rentals/purchases with services like Google Play Movies.
> They're competing like broadband providers are competing in the US, based on exclusive territory.
No, that's not a fair comparison at all. With the ISP situation in the USA, each individual customer has little to no choice about which ISP they will have to use. That's not the case here, where customers have many competing services to choose from.
This is competition in action. There's no reason they should all offer the same shows, instead they should compete to offer me the best shows they can, then I'll decide which subscription(s) are worth my money. Fortunately, this is exactly what they're doing.
> It's happened for some areas of retail and for the music business, why not for video content?
From the point of view of someone like Netflix, making a highly unusual show is a high-risk investment of tens of millions of dollars. I'd say they're doing a pretty good job of not being too risk-averse though: Stranger Things was hardly a sure bet, but we can be sure Netflix are glad they went for it. Competition with Amazon Prime is presumably one of the reasons they did it; they know they have to keep adding quality content to stay in the game.
> I'm imaging a blend of kickstarter mechanics and content aggregation systems
I don't know of any successful TV shows made through Kickstarter-style funding. I don't want to be dismissive of the idea but I haven't been given a reason to think it could be made to really work well.