Hacker Newsnew | past | comments | ask | show | jobs | submitlogin

Yes. I think its 3 fundamental objectives:

-I want people who use my product to be happy with it.

-If they are not, I dont want them bad mouth me.

-When someone is unhappy, that an excellent opportunity for me to learn, so I want to incentivize my customer to engage with me in a productive and not antagonistic way.



This seems like an excellent way to run a business for all involved.


I try!




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: