You are a customer service rep that gets thousands of calls from customers daily with nuggets of valuable info
You are a product manager that gets asked the same questions about the product you are building
How do you build an efficient go-to Knowledge Management System for everyone in your organization to get daily answers
This would be a huge cost and time saver it would help the following way
- On-boarding new staff (quickly getting them up to speed)
- Answer daily queries by internal staff
- Quickly answer customer support tickets
