So you contend that the ~7x delta in unemployment benefit uptake between states that they start the video with is... solely due to bad Deloitte software? That seems no less suspicious to me.
I haven't seen the video, but the current governor's Chief of Staff complained that the previous governor (both Republicans) actively created a difficult process and legal requirements which were very high hurdles to cross. Part of that are the anti-patterns or dark-patterns in the sign-up system, but the qualification requirements aren't as easy to qualify for as many other states.
