I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WIRED money to my bank account to compensate the cost. This was for an Early 2011 MBP and they had GPU replacement program for it after a lot of reports about issues.
All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized reseller). To be honest I was kind of amazed they did that and definitely left a lasting good impression of them.
Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).
MacBook Pro Out of Warranty
16-inch MacBook Pro $199
15-inch MacBook Pro with Retina display $199
13-inch MacBook Pro with Retina display $199
15-inch MacBook Pro $129
13-inch MacBook Pro $129
17-inch MacBook Pro (Vintage) $179
MacBook Air Out of Warranty
13-inch MacBook Air $129
11-inch MacBook Air $129
MacBook Out of Warranty
12-inch MacBook $199
Where I live Apple offers the same fixed-price battery replacement service but in local currency.
But if I go to a non-Apple store, but an "approved seller" of Apple products, they will quote a much higher price. I challenged them about this once, and they said it wouldn't be cheaper anywhere else, so I showed them the Apple page and they admitted that was much cheaper and I should go to the Apple store.
I told you about the Apple service in case you were being ripped off and would appreciate knowing about the Apple fixed price service, if you are in a country where they do that.
US $ prices were provided because you quoted $800, presumably US $. Other country prices are on the Apple website with a bit of searching. Look up battery service.
Refund method was asked for, which is rather dependent on country. If you're in a less-likely-for-HN country and asking how to get a refund it would make sense to say which country.
I think your fix would have to be eligible for some program of theirs like the one they had for the GPU issues [1]. Best to check with an authorized reseller/service and have a look at their current Repair Extension programs [2].
The price of the battery is like $250 and it includes the whole top case. It's the exact same part where the price depends on the CompTIA failure code selected by the technician doing the work.
All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized reseller). To be honest I was kind of amazed they did that and definitely left a lasting good impression of them.