Latest upgrade of their macOS app bricked me and I have to use Zoom in the browser. We have a paid account and started to record our meetings and post on YouTube, although I've increased the quality setting, it's still 360p! In general, it's the most complex and confusing app, it's expensive, and the quality of the software is the worst. Unfortunately, Google Hangouts Meet isn't better and it has much higher internet connection requirements so our nonprofit was forced to use Zoom. Unfortunately, Jitsi Meet is even worse. It's kinda ridiculous that Zoom has no popular alternative in 2020.
WebEx and Skype are the popular alternatives. And if you want to talk about poor software quality I think Zoom was created because WebEx is such poor software from a user's perspective.
Skype absolutely wrecks my MacBook, not sure if the experience is similar on other laptops but I can't even open a PDF while on a Skype call. It would be impossible for me to give a presentation over Skype with my current setup. The software on its own seems reasonably user friendly but if the resource usage is a common issue I don't see Skype being a viable alternative right now.
We have kids with Chromebooks and older laptops and on meeting with 10+ kids, Hangouts Meet becomes intolerable. Not to mention the lack of control - kids mute the teacher, can speak at any time, there's no raising hands, etc. We have to install a bunch of extensions so that we can have a basic functionality in place like the Nod Chrome extension.
