Hey, I'm the co-founder of Dytto and would like to thank you for your constructive feedback.
As a business developer, I have a bit concern about a lot of CRM solutions have an offer management feature. As you said, I'm looking deeply at other markets to target. Otherwise, we'll be really weak on competitive advantages.
If you have more feedback about the target market or any other business decisions, I'm looking forward to listening to them.
If you are doing business negotiations, you are probably using a CRM which allows for proper pipeline and offer tracking (e.g. hubspot, salesforce).