Yes, I have talked to their customers and the one thing that keeps coming up a lot is price.
I'm planning on organizing job fairs to help both job seekers and employers. I would also like to offer job seekers a way to build good resumes. As far as presentation, I believe my solution is a lot cleaner and easier to use. I want to help people find careers not jobs.
My competitors website has become a cesspool for advertising. (Non-employment related) I don't have a problem with advertising I know its another source of income for websites, but when I'm looking for a job the last thing I want to see is an ad for an overpriced car I cannot afford, that's why I'm looking for a job. :-)
I know someone who tried to compete with them and offered a weekly print product along with the website, but they didn't last too long.