That said, sometimes a savvy customer can become scared, if say, adopting a new feature. I agree that TAMs and other account managers may be able to feed data into that model, support may be the front line as it shifts (but also a TAM or another Account Exec could be too).
It's still in it's early stages in use here, but it's been a huge help already intra-support for my team.
It's still in it's early stages in use here, but it's been a huge help already intra-support for my team.