This is an idea that has been swirling in my head for almost a year now, but I've not had the ability or time to execute on it until very recently. I was partly prodded by some of the recent submissions on HN, for sure, but it also took finding some trustworthy, experienced people to get onboard as well.
Anyway, concept is simple. Customer Support as a service, with pricing done in a manner intended to at least partly shadow something like EC2. Buy what you need, overages get billed at a higher rate. No commitments. Multiple support reps with a distributed workload means things can get done in parallel to help deal with unusual spikes in support requests, etc..
Thoughts? Feedback? Suggestions? Would you use it? The website is only partly complete, so excuse the work in progress, but on the flip side of that coin, feedback there would also be welcome.
http://supportcycles.com/
