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From a support engineer perspective, I found severity levels very helpful. PagerDuty describes it well here: https://response.pagerduty.com/before/severity_levels/

From a developer perspective, I've had a hard time whenever I see the two labels Priority and Severity used together. I find I need to apply some sort of mental kung-fu every time to remind myself what this article is stating. (e.g. Low Priority, High Severity) The reality is, it IS confusing. Kudos to Blue Label Labs for effectively managing it well.

(edited: include an example)




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