For consumers, https://one.google.com/about/support is the way to pay for the support, since they claim "Cross-Google" support. I haven't used Google One support (even though I am a member as I have a subscription to their storage plan), so I don't know how good it is though, and it's not super clear how "cross" it really is. https://one.google.com/support says 2-3 min response for phone/chat though.
Last time I filed one of those P1 tickets, it was assigned to someone immediately but we didn't get any useful help from the support people for 7 hours.
It took multiple escalations to people responsible for the specific service and the issue was entirely Google's service having an error. Meanwhile production was hard-down that whole time.
So the reason I would want guaranteed human support from Google is in the event they mistakenly ban my account of 13 years. If it also bans me from the support product then it’s completely pointless.
For consumers, https://one.google.com/about/support is the way to pay for the support, since they claim "Cross-Google" support. I haven't used Google One support (even though I am a member as I have a subscription to their storage plan), so I don't know how good it is though, and it's not super clear how "cross" it really is. https://one.google.com/support says 2-3 min response for phone/chat though.