Instead of a recurring support plan just charge up-front per ticket, something like 50$ or so. The fee is refunded if the issue is on Facebook's fault.
This would solve the issue of monkeys wasting support's time while offering a way to get support for those who know what they're doing and are happy to put their dollars on the line.
> The fee is refunded if the issue is on Facebook's fault.
Does this model actually work? I'm sure there are some reputable companies that could make it work, but I'm not sure I know anyone who would trust Facebook to get this right.
This would solve the issue of monkeys wasting support's time while offering a way to get support for those who know what they're doing and are happy to put their dollars on the line.