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To apologize is the first single thing I was taught during my 'Hourensou'/報連相 training at the Japanese company I'm working on. Whenever something bad happens, you first have to put yourself in their shoes, and just apologize."Moushi wake gozaimasen...". It does not matter whose fault was it, before trying to explain anything you have to first apology and then you can explain, otherwise it is going to be considered as rude.

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