no, customer support is anathema towards the sort of insanely scaled platform monopolizing type of stuff that these firms chase.
you don't get to be the winner in a winner take all ecosystem being dragged down by individual requests. you do your best to reduce them to acceptable orders of magnitude, and those that do hit the mines get blown up.
that's the takeaways from all large scale/VC funded platforms. they just don't care, because it's not incentivized. when you have 1 million customers, 1000 casualties are a statistic. when you have 10, it's a different story.
Not true. It just depends on the ethos of the company. I wouldn’t call Amazon support “amazing” but it’s clear they have properly scaled their human staff to reasonably accommodate the number of customers they have.
Have you ever tried doing the same for a Google product? Guarantee their optimizing for operational efficiency and not customer happiness. At all.
which side of the company? i "dealt" with AWS "support" in the past, where they were super eager to send us a representative and sales deals at the beginning, then it was probably 2 orders of magnitude higher turn around interval when it came to technical issues.
to be fair i'm not sure what their retail help setup is.
we were a small fry spending wise so it's ok, but let's not kid ourselves, they aren't pro-customer after you're on the platform unless you're throwing around serious cash.
you don't get to be the winner in a winner take all ecosystem being dragged down by individual requests. you do your best to reduce them to acceptable orders of magnitude, and those that do hit the mines get blown up.
that's the takeaways from all large scale/VC funded platforms. they just don't care, because it's not incentivized. when you have 1 million customers, 1000 casualties are a statistic. when you have 10, it's a different story.