Slack is less than ideal from a customer support perspective due to its extremely limited channel organization tools. I loathe having a blob of 15 customer channels that I'm contractually obligated to be in, but for the most part only have activity once a month or so, if ever.
Stuffing those in a folder a la Discord would be a boon, but the only option that comes close is using a separate organization, which would cost more.
Stuffing those in a folder a la Discord would be a boon, but the only option that comes close is using a separate organization, which would cost more.