You are still more of a product than a customer. Renting a movie vs giving your data. Guess which is more important to google?
If Google were purely in a business of renting movies, it would have give you some customer service. But it isn't in that business, so it won't give you a damn.
Google rarely gives good customer service to any of their customers. Good customer service requires lots of humans, which, in the Google hivemind, "doesn't scale" and is therefore not worth doing.
If Google were purely in a business of renting movies, it would have give you some customer service. But it isn't in that business, so it won't give you a damn.