> trying to get me to go through pointless troubleshooting steps
There is a double edged sword here. IT support people are taught (or learn quickly) not to trust the user. In the sea of users who think they know better there will be occasional user who knows what they're doing but it's hard to tell them apart. So in comes the script, applied as a matter of procedure.
There is a double edged sword here. IT support people are taught (or learn quickly) not to trust the user. In the sea of users who think they know better there will be occasional user who knows what they're doing but it's hard to tell them apart. So in comes the script, applied as a matter of procedure.