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People have no idea what they want or need, or even what they like. Observe the following empirical evidence as presented by respected marketer Malcolm Gladwell:

http://www.youtube.com/watch?v=iIiAAhUeR6Y

Also, that bit about a heart valve is a sly reference to a famous polymath-type who invented a revolutionary kind of heart valve as just one part of a long and incredibly varied career. Can anyone remember who this is? Google is giving me nothing.



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