I also thought it was some indian who was on the other side. Though it has nothing to do with the bad service and response. He is just typing it off a script.
These two posts mirror me and my thought process exactly!
What triggered it for me was: "I am sorry for my typo" - I've seen a few of the 'cultural training sessions' for tech support call-centre shops, and that's a line straight out of the playbook..
Note: Indian here too.