Under Online Shopping, did you check "I never received merchandise" and "I did not receive a prompt refund"?
You never did receive what you ordered: a working product.
One time, I just had to tell a company while I was on the phone with them, that I had this specific website open on my computer and was filling out the form. That got them to resolve the issue immediately.
Unfortunately, this would only address the issue with Newegg, not Chase. But you should still get your refund, or the monitor, which you can then return for a refund (if you ended up buying another one somewhere else already). If Newegg says it's too late for a refund, tell them to read their own ToS which says you are elligible for a refund, or that you will sue them in small claims court. Or you could use your credit card's warrenty if it has one.
Heck, if your credit card has warranty coverage, did you try using that? From what I understand, if you try returning a defective item and the store won't accept it, the credit card company will just write you a check.
Just open a new case with the credit card company and don't refer to the old issue/case.
>Under Online Shopping, did you check "I never received merchandise" and "I did not receive a prompt refund"?
Ah, I went down the Credit Card path.
>Heck, if your credit card has warranty coverage, did you try using that? From what I understand, if you try returning a defective item and the store won't accept it, the credit card company will just write you a check.
By the time I thought of this I was out of the warranty time frame. I did bring it up in my CFPB complaint though, but I don't recall if they addressed that specifically when they told me to pound sand.
>Unfortunately, this would only address the issue with Newegg
Newegg banned my account after the dispute. Since they sold a defective monitor as "certified refurbished" and then fraudulently answered the CC dispute I don't have any faith they will voluntarily resolve the issue. Unfortunately, this level of customer service is par for the course for them.
Newegg banned my account after I told their support that someone else logged into it, changed the password, and purchased a $1000+ camera with a gift card. I'm not sure if it counted as a dispute or not, as the money wasn't mine and it wasn't shipped to me. I found it odd that I had no option to reset my password and continue using it. I stopped shopping with Newegg after they silently deleted an entire transaction/order on my second account; all I ever got was the initial order confirmation; it took a call to their support to find out that it was not something I did wrong, but they couldn't tell me why it was cancelled.
