Sony is not "one company", they have tons of independent branches/divisions working separately on different projects, so the failure of one group does not infer the failure of another.
Then why is it that every Sony product I've used feels clunky? Perhaps it is an issue with their approach to QA than any of the individual teams. If so, I don't expect this app to be any different.
Regardless, if people associate your brand with "clunky", they'll find reasons to dislike even a quality app. You really need to be consistent across your product lines to benefit from brand recognition.
Japanese companies tend to accept a lot of complexity and also love paranoid bureaucratic form UIs. There might be one page of fields, then a second page to show you them over again to check for typos, then a third page of disclaimers to shame you in case you still made a mistake… because they're not going to refund you.
Sony's pretty good about this actually, but buying anything on the Nintendo shop takes 5+ clicks even if you saved your credit card.
