Oversight over key quality metrics (including understanding what exactly raters/moderators do) is a VP or even SVP level job. It's critical if your entire org's goal is to deliver ever improving data quality at reasonable latency and reasonable reliability (example: Google Search).
Not to mention that, in data driven orgs, the launch/no launch debates are focused on those metrics. So if you want to call the shots you kind of need an in-depth understanding.
You and the GP claim this, yet if these execs have truly been exposed to the worst that gets posted to their platforms, why has there been no appreciable change made? Unless they're so hardened to it they can't emphasize with the horrors that they're asking people to face.
There's no alternative. The only other option (for Facebook and content moderation) is to shut down the shop & return equity to investors, or do nothing and wait for the platform to blow up. And even then someone will make Facebook v2.
Just the economic incentive to cut moderators loose and use algorithms would be enough to do so if it were possible. After all you can buy a decent amount of compute power for 30+k/yr, that will certainly deliver more than the 100 or so QPD[ay] form a content moderator.
PS. I'm sure that most of the work is being done by algorithms anyhow.
That’s all or nothing thinking. The immediate alternative is to improve working conditions for moderators. Or impose more stringent bans and punishments on those who post that sort of material. Those are just for starters.
The Market Police don’t haul you off if you pay something different than the “market wage.” Markets set a floor on wages by making it so you won’t get enough workers if you pay less. But companies can easily pay more than the floor if they want to. Obviously they don’t want to, because they love money, but it’s ridiculous to frame this as some iron law of markets.
It’s management 101