Yes and they actually refunded some percentage of the subscription fee for that, and sent a long email apologizing. I mean, I take it over many other services which just ignore the problems.
I‘m sorry but you must be kidding. They are having an outage on the pro service every, at least(!), second race weekend. The service usually goes down right at the start of the race and all people get is a tweet on @F1Help twitter account saying „we are aware of the issue and working on it“. Canadian GP was available for some users from lap 50! All was fine until 2 minutes before the start of the race.
Yes, they refund and send nice emails but people don‘t want refunds - they want to see a race!
Just check that twitter account, it‘s hilarious. I have cancelled the subscription, it was so bad.
To add to that, every single time they claim their engineers are trying to identify and fix the problem. For months now. It‘s like they work only during race sessions. No post mortems, no description of what measures have been taken to resolve the problem.
It‘s not even possible to load the help chat sometimes. The website during those outages barely works. Can‘t log out, can‘t log in.
The mobile app is another garbage. People being advised to reinstall the app when having login problems. Also for months!
It‘s garbage. Which is shocking. There are so many paid tv services streaming hundreds of channels and not having any of those problem. For a powerhouse like Liberty Media and F1, this is ridiculous.
Sorry that wasn't my experience but I would also cancel it if I went through the same troubles. Maybe it's regional, maybe i'm just lucky. I just hope that I can keep watching the races one way or another and happy that I could until now, except for one.
Disclaimer: Happy subscriber and an F1 fan.