I work in an IT organization & I see (in the sense of witness) both sides of this. We are over-tasked and under-resourced and new projects/ideas/initiatives that come in the door go into a backlog of requests. So I see business/end users signing up on their own for SAAS solutions to solve their problems.
Right, the CIO is also being held to a lower standard than a P&L. The CIO could have planed out an interim solution to meet the business needs quicker.
If the tables were turned, say the CIO needed to deliver a service and didn’t have a big enough budget, then what?
