I can't speak for PingCAP in general, but I know that many of PingCAP's Rust projects are part of the TiKV org [1], which is explicitly trying to become more community-oriented as part of their move into the CNCF (I work for PingCAP on TiKV). This message won't reach far, but if somebody finds themselves having difficulties contributing to TiKV or communicating with TiKV maintainers, and they speak up on the TiKV slack, somebody will definitely take notice and try to help.
Not knowing the specifics of your experience, it might help to consider that most of PingCAP are Chinese, and some communicate in English better than others. In public forums like the issue tracker, they write in English to include the global software development community, but for some it is quite challenging.
I'm hopeful that the PingCAP process will improve and their projects will become easier to contribute to.
I can't speak for PingCAP in general, but I know that many of PingCAP's Rust projects are part of the TiKV org [1], which is explicitly trying to become more community-oriented as part of their move into the CNCF (I work for PingCAP on TiKV). This message won't reach far, but if somebody finds themselves having difficulties contributing to TiKV or communicating with TiKV maintainers, and they speak up on the TiKV slack, somebody will definitely take notice and try to help.
Not knowing the specifics of your experience, it might help to consider that most of PingCAP are Chinese, and some communicate in English better than others. In public forums like the issue tracker, they write in English to include the global software development community, but for some it is quite challenging.
I'm hopeful that the PingCAP process will improve and their projects will become easier to contribute to.
[1]: https://github.com/tikv/