Teams is a mess. An electron app that is a voice/video/chat/forum/Sharepoint front end can’t be anything else.
All IM and Voice apps only get worse over time. AIM was probably the best overall client to this day. The video stuff was lacking (understanding given it was 20 years ago), but the UI wasn’t hostile, audio was great, and end to end encryption was there for those who wanted it.
At work we've had both Skype for Business and Teams running in parallel with the freedom to use what we like. I prefer Teams to the point where I don't even turn on Skype anymore.
It depends on what you use. The big issue is that it’s a memory pig and folks with constrained resources or working with other piggy apps have a lousy experience. It works a lot better in your normal Chrome browser!
The other thing is that people can’t communicate between teams and Skype in many scenarios. There are also potential compliance gotchas for some scenarios that are difficult to identify.
I’m wary of anything new with Microsoft as when you stray from the happy path, (which changes over time) they don’t test or fix regressions anymore and create downstream problems.
Yep, Skype for Business reliability has taken a huge hit in the last 30 days. On top call quality has really diminished. When contacting MS got the message "Hey, you should switch to Teams!" Another case of slowly killing a current product to get people to move to the newer one. A standard MO of Microsoft for years.
They clearly seem to be scaling back the servers for their hosted Skype for Business through Office 365. I agree call quality and reliability has been on a solidly downward trend over 2019.
Teams isn't really up to feature parity yet, and the UI is awful; multitasking is completely impossible. Of course, the target isn't replacing SfB, actually, because Teams is really Microsoft Slack.
I think things were at their best in the Lync 2010 iteration, to be honest. The most egregious thing was when they bought Skype, rebranded Lync as Skype for Business, and clearly just did a light reskin of the client with Skype colors and logos - it was over a year before the About dialog showed a minor revision bump, or stopped calling itself Lync 2013.
Oh yes, thats why they supported Windows XP for so many years and so Windows 7. Every Microsoft corporate product is supported longer than they should be (just to make customers happy/make it easy for to move rather than being bold)
Not every product can be successful and its true for any company.
Microsoft really don't care about its customers if you judge it on that application.