It's unusual, but it does happen. My example is actually from hardware.
I was writing a Windows NT (what's that?) device driver for a communications board we developed for one of our products. I kept running into a problem and struggled with it for days. I was experienced enough to understand that the error was probably mine and the problem was so basic that if it was in the chip pretty much everyone who tried to use it in that mode would be screaming about it not working. The chip was an 8-channel UART (serial converter) and IIRC, the bug was in one of the FIFO interrupt modes.
Finally I gave up, got the phone number for the chip vendor's (I think it was Texas Instruments) local Field Applications Engineer and explained the problem to him. "Oh, yeah, we know about that bug, there's a new version of the chip about to be released. You guys are actually only the second customer to sample that chip. Lucky we found the problem before it went into production!"
I was writing a Windows NT (what's that?) device driver for a communications board we developed for one of our products. I kept running into a problem and struggled with it for days. I was experienced enough to understand that the error was probably mine and the problem was so basic that if it was in the chip pretty much everyone who tried to use it in that mode would be screaming about it not working. The chip was an 8-channel UART (serial converter) and IIRC, the bug was in one of the FIFO interrupt modes.
Finally I gave up, got the phone number for the chip vendor's (I think it was Texas Instruments) local Field Applications Engineer and explained the problem to him. "Oh, yeah, we know about that bug, there's a new version of the chip about to be released. You guys are actually only the second customer to sample that chip. Lucky we found the problem before it went into production!"