On: Google Cloud Networking Incident Postmortem

[anonfunction]

The only way to get SLA credits is requesting it. This is very disappointing.

  SLA CREDITS
  
  If you believe your paid application experienced an SLA violation 
  as a result of this incident, please populate the SLA credit request:
  https://support.google.com/cloud/contact/cloud_platform_sla

[fouc → anonfunction]

That does seem questionable. They should be able to detect who was affected in the first place.

[Wintereise → fouc]

They can. It's a cost minimization thing, a LOT of people don't want to bother with requesting despite being eligible.

This prevents people from pointing the finger at them for not providing SLA credits.

[jbigelow76 → Wintereise]

SLACreditRequestsAAS? Who's with me, all I need is a co-founder and an eight million dollar series A round to last long enough that a cloud provider buys us up before they actually have to pay out a request!

[maccam94 → jbigelow76]

This exists for Comcast and some other stuff, I'll ask my roommate what the service is called.

[maccam94 → maccam94]

It's https://www.asktrim.com/