Finn looked really cool, but the biggest problem is that it didn't integrate with existing Chase accounts; it was a totally separate financial account. I wasn't about to create another checking account, but a more modern app for an existing account would have been very welcome.
But, at the same time, Chase's main mobile app is one of the better ones among a sea of banks making bad apps, so maybe it wasn't totally necessary.
Yeah I'd hardly assert that Chase's is the best mobile banking app, not by a long shot, but its Good. Its got above average feature parity with the website, generally stays up to date with the latest features available on the platforms (updating to the iPhone X screen size quickly, touch id, useful widgets, etc), and is nice to look at. I especially like that they try to customize the background pictures with your location and time of day, and if you live in a big city its cool to see some of the sights around town in the app. Haven't seen any other apps do that, and its appreciated.
I have this problem a lot with the Chase app. For me at least, it seems to be tied to using my thumbprint to login. If I enter my password manually it goes right in.
I've found that this happens to me using the Chase app over the weekend (usually Saturday) around 2 AM - 5 AM Pacific Time. Maybe they do scheduled maintenance then? Chase should let people know if that's the case.
I don't use them for banking, but using their app for my Chase credit card is a pretty terrible experience. Their notifications are super unreliable, not only sometimes skipping random transactions but also unsubscribing me from everything occasionally. I'd much rather have an app that lets me do fewer things but that I can actually rely on.
It had some deeper financial analytics capabilities that you'd traditionally only get with a service like Mint or a more modern bank like Simple, such as flow analysis (seeing comparisons between amount-in/amount-out and extrapolating for the month) and expense categorization analysis. More importantly, it had a Great UX; the primary Chase app is Good, but not Great, and having a Great UX encourages the usage of these features to better maintain strong financial health.
But, at the same time, Chase's main mobile app is one of the better ones among a sea of banks making bad apps, so maybe it wasn't totally necessary.