Part of the whole issue here revolves around shared hosting in my opinion. Host hardware is so oversold that one customer utilizing 100% CPU is so impactful to a handful of other customers that it's not allowed at all. I have seen providers that has terminated services for less than 100% CPU usage, a constant 90% is enough on some of them. But due to the profit margins and shared hosting, providers are able to charge incredibly low prices per instance and be able to oversell their hardware sometimes as much as 10 to 20 times. That's as many as four hundred customers on a box that should maybe have 20 if it weren't oversold it all. In this case it really is an instance of you get what you pay for. The service we provide is no oversold hardware and all dedicated plans. Some people are initially very turned off by the pricing but the ability to allow customers to mine if they wanted to and not affect a single other customer on the platform giving each customer the same experience regardless of any other one images resource utilization, leaves too much happier customers even if smaller profit margins for us. At the end of the day customer experience and support provided are two of the most important factors in running a hosting provider. While I disagree with aspects of digital oceans business model as a shared hosting provider, I do think that the response to this was more than appropriate and better than would be expected of a lot of shared hosting providers, provided they actually implement any of the things talked about in the response.
