You have exactly the same recourse with those that this person had with DigitalOcean: Be very loud and as public as possible with the problem and it'll get escalated to someone who can make a rational, reasonable choice (and we've seen the same sort of things happen to other big companies on here and twitter), or simply override prior choices purely for PR purposes. This is how many businesses operate now, with zero mechanisms to escalate outside of getting a torch-wielding mob riled up. It seems horribly counterproductive (I mean, my end impression of this whole incident is certainly not more positive about DO -- it's something that should never have happened), but it's how it's done now.
This was a few years back. I don't really care about those accounts anymore. Support was just automated responses and when I tried to call them directly, I was directed to the email accounts with automated responses.
My Amazon account was banned because A buyer (I believe was a competitor) purchased an item and claimed it was a fake. I had proof it wasn't, but it didn't really matter. Other than this I had nearly 100% positive feedback. What's funny is that I now buy thousands of dollars per month for my business through Amazon and I keep getting pestered to sign up with a business account.
Google banned an Adsense account when they somehow thought I was faking clicks. I still have no idea where they got this from. My site was't even live yet and I wasn't clicking on anything or even displaying ads beyond a simple test page with no traffic.
