> That’s a really fair and reasonable response. Not sure what else people really expect here.
If you nuke VMs, under no circumstances do you also nuke access to data, backups, etc.
Because if it wasn't for "social escalation" (aka: mob justice via HN and Twitter), this 2 person company would have lost everything.
If you terminate a customer for $reasons, the data still belongs to the user, and not the company. And the company should still be legally required to provide the data on a reasonable timescale, like FTP access for 7 days.
While you're swinging that legal word around, have an armchair lawyer skim DO's Terms of Service.
> 9.1 Subscriber is solely responsible for the preservation of Subscriber's data which Subscriber saves onto its virtual server (the "Data"). EVEN WITH RESPECT TO DATA AS TO WHICH SUBSCRIBER CONTRACTS FOR BACKUP SERVICES PROVIDED BY DIGITALOCEAN, TO THE EXTENT PERMITTED BY APPLICABLE LAW, DIGITALOCEAN SHALL HAVE NO RESPONSIBILITY TO PRESERVE DATA. DIGITALOCEAN SHALL HAVE NO LIABILITY FOR ANY DATA THAT MAY BE LOST, OR UNRECOVERABLE, BY REASON OF SUBSCRIBER'S FAILURE TO BACKUP ITS DATA OR FOR ANY OTHER REASON.
It doesn't take a college degree, in law or otherwise, to understand that data in one place - whether that's physically or under the umbrella of a single service provider - is subject to unpredictable, unexpected, total loss.
If you nuke VMs, under no circumstances do you also nuke access to data, backups, etc.
Because if it wasn't for "social escalation" (aka: mob justice via HN and Twitter), this 2 person company would have lost everything.
If you terminate a customer for $reasons, the data still belongs to the user, and not the company. And the company should still be legally required to provide the data on a reasonable timescale, like FTP access for 7 days.