I haven't been around the block enough to know, but I'll take your word for it.
What I don't understand is why anyone would complain about a post-mortem as PR. If that's what DO was up to here, I'm sold—it shows transparency, thoughtful problem analysis, and swift execution.
More than what this means to me as a customer, I could surely stand to learn a lot in my own work from the way they approached this situation.
A PR move isn't worth anything unless they actually follow through. I suppose many people are skeptical that things will actually improve as PR is often all talk and no actual action. Not saying that's the case here, but it certainly is difficult to trust a company purely by what they say for PR these days.
What I don't understand is why anyone would complain about a post-mortem as PR. If that's what DO was up to here, I'm sold—it shows transparency, thoughtful problem analysis, and swift execution.
More than what this means to me as a customer, I could surely stand to learn a lot in my own work from the way they approached this situation.