Anything created in-house at Google (GCP) is typically created by technically-proficient devs, those devs then leave the project to start something new and maintenance is left to interns and new hires. Google customer service basically doesn't care and also has no tools at their disposal to fix any issues anyway.
The infinite money spout that is Google Ads has created a situation in which devs are at Google just to have fun - there really is no incentive to maintain anything because the money will flow regardless of quality.
Isn't it also that promotions at Google are based on creating new products/projects rather than maintaining existing ones? So engineers have a negative incentive to maintain things since it costs them promotions.
From what I’ve been told, the issue is that the people with political capital (managers, PMs, etc) are quick to move after successful launches and milestones. No matter how many competent engineers hang around, the product/team becomes resource and attention starved.
I'm not sure why you are downvoted - seems like a reasonable insight and explanation for the drop in quality and weird decisions Google is making recently.
It’s not insightful at all. Just one intern’s very brief observations of something way more complicated and nuanced than is deserving of such a dismissive comment.
I have mentioned this multiple time: Any criticism of Google is met with barrage of downvotes. I guess all the googlers hang around here and they are usually commenting with throwaways.
The infinite money spout that is Google Ads has created a situation in which devs are at Google just to have fun - there really is no incentive to maintain anything because the money will flow regardless of quality.
Source: I interned at Google.