Yep, this is spot on - I used to work on a webhosting help desk and could bang out about 100 tickets a shift, because so many were small queries that required no depth work.
Old MSFT rule of thumbs was 2 bugs per day during bug crunch mode. Sounds crazy, but when you consider the number of "this text is wrong" and "that text box is too short" bugs that existed after a year of furious development, it wasn't too hard to achieve.
Brought back memories. I think it might be a little Stockholm syndrome but there was just something about the pressure of getting a release out when you know it only happens once every few years. Bug triage definitely improved my persuasion technique.
Now its just "meh, we'll fix it in next months release".
