This reinforces my gut feeling that companies like DigitalOcean and Scaleway are fine for hobby usage, but for any serious business operations, I'd go with AWS.
Well if anything else this case just made that abundantly clear. Locking a customer resources without warning, and not allowing access to their data, is unacceptable, I'd argue even for hobby services. There's a lot of VPS providers cheaper than DigitalOcean, I don't believe they have room to act like this.
