that last response from them is pretty damning. it's like what happens when your customer success turns off their brain and just applies blanket rules to everything.
yikes, just when i thought their kubernetes and managed db's were looking attractive...
Strong anti-recommendation for this advice. The cost in dev time plus keeping things running is not worth it. This is a rare event. Just use a more well-established cloud service.
That's generally good advice, but I think it's important to keep backups and other disaster-recovery stuff somewhere else. Heck, just buy a NAS box and sync things nightly.