I actually went to town on the features for the search on an internal project... And all anyone ever uses is pulling up tickets by number or by client or technician names.
"It has x, y, z features that the Google search has..."
"I didn't know Google did that."
There's even an explanatory popup with how to do anything fancier than a straight text search.... But they just really use numbers and names. Advanced feature usage is once in a blue moon.
At least they're happy with the search function, but lesson learned - for a lot of usages, people aren't expecting much more than a simple text match.
"It has x, y, z features that the Google search has..." "I didn't know Google did that."
There's even an explanatory popup with how to do anything fancier than a straight text search.... But they just really use numbers and names. Advanced feature usage is once in a blue moon.
At least they're happy with the search function, but lesson learned - for a lot of usages, people aren't expecting much more than a simple text match.