sure ...except that a lot of support questions can be completely irrelevant to your project, because the users aren't competent programmers. it's a big time suck, and people happily demand help, and then not even bother to thank you for the hour of your time you spent solving their problem--which was ultimately due to them not paying attention, or having basic donain knowledge.
I'm all for giving. I happily write tutorial blog posts, but I don't feel obligated to give more help than I already gave.
I see what you mean but questions like these are not what I was really referring to. I do get them from time to time on my repos and I point them to where they can get help which usually is some mailing list, docs or some other related project. Also, my quality of life as a maintainer has dramatically improved since I stopped caring about maintaining clean list of GH issues. I'm fine with people opening tons of them and a lot them being open for a long time. I'll get to them when I can as I don't feel obliged anymore to answer all those questions or implement new features.
I'm all for giving. I happily write tutorial blog posts, but I don't feel obligated to give more help than I already gave.