That is not an active effort from Amazon to screw over customers while the article describes a somewhat active effort (when the escalation guy automatically orders a new phone on behalf of the customer). I hope Amazon fixes the rip off fake items problem before they lose customer trust.
As with things like "what else could Facebook do?" the answer is "make less money but not screw people". Or in the case of Facebook "stop operating", I guess. The problem is that they have been doing the 3rd party seller thing for-friggin'-ever at this point, and plainly do not give a damn about the many problems with it or they'd have either fixed it or stopped. They screw people daily and absolutely don't care. It is the only possible explanation. They've had a ton of time to realize they're doing it and stop. That regulators haven't slapped them down hard is a sign they have no power to enforce basic norms and standards in our markets anymore—this is as obvious an abuse as it gets.
Hope they'll fix it before they lose customer trust? Hasn't it been a decade or more now? They do. Not. Care. As long as the money keeps coming in. They are scum.
