It somewhat sounds like large companies are now just saying "we'll retire this ..." and then wait for the community and customers to give them arguments for why this is a bad idea.
It's cheaper than thinking it through yourself and if "customer engagement" is one of your KPIs, you're going to have a good month ;)
It's cheaper than thinking it through yourself and if "customer engagement" is one of your KPIs, you're going to have a good month ;)