As someone who opted out of Studies after the last abuse, I felt betrayed that my addons were, effectively, held hostage behind enabling both telemetry and Studies. I decided to wait.
It’s bad optics at the very least. Users who opted in for the update were in fact entered into studies they explicitly wouldn’t have wanted to be in without the lure of an earlier update.
I'm sorry that you felt like you were held hostage by Telemetry/Studies. With the exception of the hotfix, we disabled rolling out new Studies during the incident, and will not be re-enabling them until some time after Monday next week.
We are also completely deleting all Telemetry and Studies data received in the week following the incident to ensure we respect people who had concerns like yours, but enabled Studies in order to receive the hotfix.
"I'm sorry that you felt like you were..." is the worst form of apology, because it admits no guilt or responsibility. "I'm sorry that you were..." or "I'm sorry that we..." would be a legitimate apology.
That said, nuking this data is the first good thing Mozilla has done in this whole fiasco. It's a small but real act of contrition, so kudos for that.
> "I'm sorry that you felt like you were..." is the worst form of apology, because it admits no guilt or responsibility. "I'm sorry that you were..." or "I'm sorry that we..." would be a legitimate apology.
GP used the word "felt" and was expressing that he felt a certain way about enabling Studies. You're nit-picking a conversation and it has gone like this:
A: I felt that $x.
B: I'm sorry that you felt that $x.
C: "I'm sorry that you felt ..." is an insincere apology.
Yes, some people use this trick to get out of admitting guilt or responsibility but this is not an example of that.
It is an insincere apology though, because it apologizes for something "you" are doing and not something "I" am doing. An acceptable way to apologize to "I felt that..." is "I'm sorry I made you feel like...".
And that's the minimum. Anything less than that is shifting the blame.
From another Mozilla blog post about the incident response:
> "In order to respect our users’ potential intentions as much as possible, based on our current set up, we will be deleting all of our source Telemetry and Studies data for our entire user population collected between 2019-05-04T11:00:00Z and 2019-05-11T11:00:00Z."
It’s bad optics at the very least. Users who opted in for the update were in fact entered into studies they explicitly wouldn’t have wanted to be in without the lure of an earlier update.