I followed the complaint process for the southern New England BBB about five years ago for a local car dealership and BBB member (the complaint concerned misleading advertising). I discovered that the complaint was erased from the BBB database for the dealership a few months after the process ended (it was supposed to stay up for three years). I told the BBB about it, they added it back again, but a year later it was again removed.
Makes me wonder that the problem the LATimes identified (accredited businesses having more complaints but higher "grades") might actually be worse than described in the article.
They led off with a yarn about how they had heard from consumers looking for information about my business. Uh huh. Pull the other one...
*who, if there was any justice in the world, would have become the first casualties of the credit crunch, along with their business model
Unfortunately, "non-profit" doesn't really rule out financial corruption. And financial corruption isn't necessary for organizations to act this way--the natural tendency of any organization or institution to perpetuate its own existence is probably enough.
The executives of the BBB make hundreds of thousands a year, according to 20/20: http://www.youtube.com/watch?v=Yo8kfV9kONw