>If you're a paying customer, you definitely can get a human being to look at your problem.
Based on the number of hacker news posts from people who pay them money and are locked out of their accounts by automated systems with no recourse I'd say that's utterly false.
Maybe you meant to say "if you pay them enough money" which is true. But most people don't have that much money to pay them.
I'm not saying Google's support is stellar but there's a lot of misinformation going around. It's become a meme to say you can't reach a human at Google, they will shutdown new apps after an year, etc.
Have you had direct experience with Google support? My experience has been pretty regular but maybe I'm an outlier.
Based on the number of hacker news posts from people who pay them money and are locked out of their accounts by automated systems with no recourse I'd say that's utterly false.
Maybe you meant to say "if you pay them enough money" which is true. But most people don't have that much money to pay them.